Frequently Asked
Questions

Book a 15-minute call to discuss your needs, or sign up directly for a monthly plan. We'll set up your Asana board and Slack channel within 24 hours, and you can submit your first request immediately.

No long-term contracts required. Monthly plans can be paused or canceled anytime. Annual plans require a 12-month commitment for the discounted rate.

We specialize in Shopify, WooCommerce, MemberPress, and Next.js headless commerce. We also work with BigCommerce and custom WordPress builds.

Yes! Most clients come to us with existing stores. We can work on any Shopify or WooCommerce site, regardless of theme or customizations.

We work on one task at a time to ensure quality and fast turnaround. Once a task is complete, we move to the next in your queue. Growth and Scale plans allow multiple concurrent tasks.

Submit requests via your dedicated Asana board. Add as many tasks as you want to the queue - we'll work through them one at a time (or multiple for Growth/Scale plans).

We respond within 4-8 hours during business hours (M-F, 9am-5pm PT). Urgent requests are prioritized. You'll get daily updates on task progress.

Unlimited revisions! If something isn't right, we'll keep refining until you're happy. Revisions are included in all plans at no extra cost.

Yes! Pause anytime and resume when you need us again. Unused days roll over to your next billing period. Perfect for seasonal businesses.

All plans include development work, bug fixes, speed optimization, plugin/app integrations, custom features, and ongoing support. See our pricing page for detailed plan comparisons.

No setup fees. Your first month includes onboarding, Asana/Slack setup, and site audit at no additional cost.

Yes! Upgrade or downgrade anytime. Changes take effect on your next billing cycle. No penalties for switching plans.

Yes! We offer one-time projects for specific needs (speed optimization, checkout redesign, etc.). Pricing typically ranges from $1k-$5k depending on scope. Contact us for a quote.

We accept all major credit cards via Stripe. Monthly subscriptions are billed automatically each month.

Custom theme development, plugin/app integrations, speed optimization, checkout customization, payment gateway setup, membership site features, API integrations, migration, bug fixes, and more. If it's Shopify or WooCommerce, we can build it.

Yes! Speed optimization is included in all plans. We achieve 98-100 PageSpeed scores through image optimization, code cleanup, caching, CDN setup, and performance monitoring. See our speed optimization service.

We write custom code when needed for optimal performance and flexibility. We also use well-vetted plugins when appropriate. We avoid bloated page builders and unnecessary plugins.

Yes! We integrate with Klaviyo, Recharge, ShipStation, Stripe, PayPal, QuickBooks, ERPs, and hundreds of other services via API or webhooks.

No, we don't provide hosting. Shopify includes hosting. For WooCommerce, we recommend hosts like WP Engine, Kinsta, or Cloudways. We can help with hosting setup and optimization.

U.S.-based developers with 10+ years of experience. You'll work directly with developers - no account managers or middlemen. No outsourcing.

Via dedicated Slack channel for quick questions and Asana for task management. We also offer video calls when needed. Choose what works best for you.

Monday-Friday, 9am-5pm Pacific Time. We respond to messages within 4-8 hours during business hours. Tasks are worked on continuously throughout the week.

Generally no, but we can accommodate urgent requests with advance notice. Emergency support for site-down issues is available for Growth and Scale plan clients.

Most tasks are completed within 2-5 business days. Simple tasks (bug fixes, small tweaks) often take 1-2 days. Larger features (custom checkout, complex integrations) take 1-2 weeks. You'll get time estimates when we start each task.

We follow security best practices: regular updates, secure coding standards, SSL/HTTPS, input validation, and secure API integrations. We never store sensitive customer data unnecessarily.

We create backups before making any major changes. For WooCommerce, we recommend automated backup solutions like UpdraftPlus or your host's backup service.

We can help implement GDPR-compliant features (cookie notices, data export/deletion, privacy policies). Compliance is ultimately your responsibility, but we'll build the technical features you need.

We offer unlimited revisions and will work with you until you're happy. If it's not a good fit, you can cancel anytime with no penalties (monthly plans).

We don't offer refunds on monthly subscriptions (since work is performed continuously), but you can cancel anytime to avoid future charges. One-time projects may have milestone-based payment structures.

Yes! We handle migrations from WooCommerce to Shopify, Shopify to WooCommerce, or from other platforms. Pricing varies based on catalog size and complexity. See our migration services.

Yes! We offer white-label development for agencies and design studios. Contact us for partnership pricing and details.